Change management requires substantial resources, dedication, and persistence. They cannot simply be put on executives’ “to do” list. The line organization should be supported with systematic planning and a programmatic organization. These measures require investment and there are calculated trade-offs required. Yet if organizations neglect to take these steps, their digital investments will fail to yield a payoff, and competitors and incumbents continue to siphon away customers, and start to extend their competitive advantages at accelerating rates.

Intelligent automation has become an essential tool for driving operational efficiency, and organizational leaders are struggling to identify which processes are prime candidates for intelligent automation. Leaders should balance long-term strategy with realizing quick wins to begin their intelligent automation journey, laying a strong foundation to enable enterprise roll out for intelligent automation and artificial intelligence more broadly.